Lloyds Bank is holding on to our urgently needed £5,500

We want our balance back, but we can’t access the money to pay for essential repairs and settle an electricity bill Last November, Lloyds Bank informed me, in my role as treasurer of my parish church, that the church account was to be closed and that I should open a new business account instead. This can only be done online, but a fault with their system prevented me – and local branch staff – from doing so. At the branch staff’s suggestion, I opened the new account with a different bank in early March. Since then, I’ve been trying in vain to get Lloyds to transfer the balance from the closed