Serval’s super agent Catalyst creates roving background agents to identify and fix IT issues before they’re ticketed

Serval is making Catalyst , its AI agent for building enterprise automations, generally available Thursday and enabling it by default for customers — allowing teams of AI agents to decide what should be automated and then build the automation itself. Catalyst sits above Serval’s AI-native service management platform as an admin-facing “super agent.” It can inspect ticket history, standard operating procedures or natural-language instructions, identify recurring work, and draft the workflows, skills, forms, access policies, journeys and dashboards needed to automate it. Serval is also using Cat