Agentic reliability and evaluations : Enterprises that got burned by a bad eval are the most likely to remove humans from the loop, not the least

Across 108 enterprises, trust in automated agent evaluation rose sharply in July — and the failure rate it is supposed to predict did not move at all. The share of organizations that fully trust automated evaluation nearly tripled, from 5% in June to 13%, and the complaint that evaluations don’t match real-world outcomes fell 10 points. Yet the same share as last month — just under half — shipped an agent that passed its evals and then failed a customer. The reason is visible in the cross-tabs: the new trust belongs almost entirely to enterprises that have not yet been burned. Among those that