Your agent didn’t hallucinate; it exceeded its authority

Content filters can block unsafe output. They cannot tell you whether an agent was authorized to issue that refund, touch that production system, or commit the company to an external action. Those are different problems, and most enterprises are only solving the first one. An AI agent can follow its instructions perfectly and still take an action the business never sanctioned. In commerce environments, I have seen this pattern emerge in practical ways. A service workflow calculates the correct refund amount but lacks a boundary preventing credits above what the business approved for autonomous